fg66's Privacy Policy

1. Introduction & Purpose

fg66 is a trusted online gaming platform in Bangladesh. We place the highest importance on our users' privacy and are committed to protecting their personal information. This Privacy Policy ("Policy") explains what information fg66 collects, how it is used, with whom it is shared, and what measures are taken to protect your information.

This policy applies to the fg66 website, mobile application, and all related services. If you use any service on our platform, you automatically fall under this policy. We may update this policy from time to time, and you will be notified of any changes in a timely manner.

The purpose of this policy is to maintain full transparency about our data practices, so you can make an informed decision about using our services.

2. Information We Collect

fg66 collects the following categories of information in order to provide its services:

2.1 Information You Provide Directly

When you register or create an account on our platform, the information you provide yourself includes:

• Full name and date of birth (for identity verification)
• Email address and mobile number
• Residential address
• Payment information (bKash, Nagad, or Rocket account details)
• Documents required for identity verification (copy of national ID card or passport)
• Messages and support-related information you send when contacting us

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device identification information
• Browser type, operating system, and device model
• Platform login time, session duration, and usage patterns
• Game activity, betting, and transaction history
• Information obtained from cookies and similar tracking technologies

2.3 Information Received from Third Parties

In some cases we may also collect information from trusted third-party sources, such as identity verification agencies or payment processors. This information is used solely to improve our service quality and ensure the security of your account.

3. Purpose of Data Use

fg66 uses the collected information for the following purposes:

We never sell your information to third parties for marketing purposes without your consent.

4. Disclosure & Sharing of Information

fg66 may share your information with third parties only in the following limited circumstances:

4.1 Service Provider Partners

Trusted technology and payment service providers that assist in operating our services may access certain information. These partners process data only in accordance with our instructions and are required to uphold the same standard of data protection.

4.2 Payment Processing

Information necessary to process transactions via bKash, Nagad, and Rocket for completing deposits and withdrawals is shared with the relevant payment service provider. This sharing of information is limited solely to completing the transaction.

4.3 Legal Requirements

We may be legally required to disclose information in response to applicable law, a court order, or a lawful request from a government authority. In such situations we always exercise the utmost caution to protect users' interests.

4.4 Business Changes

In the event of a business merger, acquisition, or asset transfer, user information may be transferred to the new operating entity. In such cases we will provide you with advance notice and the protections of this policy will be maintained.

5. Data Security Measures

fg66 has implemented industry-standard technical and organisational measures to protect your information:

• SSL Encryption: All data transmission on our website and application is encrypted using SSL (Secure Sockets Layer) technology, which prevents unauthorised third-party access during the exchange of information.
• Data Encryption: Collected information is stored in an encrypted state on our servers.
• Access Controls: Only authorised personnel may access user information on a need-to-know basis, and all access is logged.
• Regular Security Reviews: Our systems undergo regular security testing and updates.
• Two-Factor Authentication: Two-factor authentication is available to protect your account.
• Staff Training: All our staff receive training on data protection.

Although we implement the highest security measures, it is not possible to guarantee 100% secure data transmission over the internet or via electronic storage. However, we take all reasonable steps to protect your information.

6. Cookie Policy

fg66 uses cookies and similar tracking technologies to improve your experience on the platform. Cookies are small data files stored in your browser.

6.1 Use of Cookies

We use cookies for the following reasons:

• To keep your login session active and avoid the inconvenience of logging in again
• To remember your preferences and language settings
• To monitor platform functionality and performance
• To detect fraud and unauthorised access
• To analyse user behaviour and improve our services

6.2 Managing Cookies

You can accept or decline cookies through your browser settings. However, disabling certain essential cookies may mean that some platform functions do not operate correctly.

7. Data Retention Period

fg66 retains your information only for as long as necessary to fulfil the purposes described in this policy, or for as long as required to meet legal obligations.

• Active Accounts: All account-related information is retained for as long as the account remains active.
• Closed Accounts: Even after an account is closed, certain information may be retained for a defined period based on legal requirements.
• Transaction Records: Financial transaction records are retained for a specific period in accordance with applicable law.
• Marketing Data: If you withdraw your consent, marketing-related information will immediately cease to be retained.

Once the designated retention period ends, information is securely deleted or permanently anonymised.

8. Your Rights

As a user of fg66, you have the following rights over your own information:

• Right of Access: You may request details of the personal information we hold about you at any time.
• Right to Rectification: If any of your information is inaccurate, you may request that it be corrected.
• Right to Erasure: In certain circumstances you may request that your information be deleted, though some information may need to be retained due to legal obligations.
• Right to Object: In certain circumstances you may object to the processing of your information.
• Data Portability: You may request a copy of your information in a structured format.
• Withdrawal of Consent: You may withdraw consent given for data processing at any time.

To exercise any of these rights, please contact our support team. We will respond to your request within a reasonable time.

9. Privacy of Minors

fg66's services are intended only for individuals aged 21 and above. We do not knowingly collect information from minors. If we become aware that a person under the age of 21 has registered on our platform, we will immediately close that account and delete the associated information.

Parents or legal guardians who believe their child has registered on our platform are requested to contact us without delay.

10. Third-Party Links

The fg66 platform may occasionally contain links to third-party websites. fg66 is not responsible for the privacy policies or data protection practices of those external sites. We recommend reading their respective privacy policies before visiting those sites.

11. Policy Changes & Updates

fg66 reserves the right to update this privacy policy as needed. If any significant changes are made, we will notify you in the following ways:

• Displaying a special notice on the platform
• Sending a notification to your registered email address
• Indicating the date of the latest update on this page

If you continue using our services after any changes, you will be considered to have accepted the updated policy. We therefore recommend visiting this page regularly.

12. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, or if you wish to exercise your rights over your information, please contact our support team. fg66's support service is active 24 hours a day, 7 days a week, and assistance is available in both Bengali and English.

Thank you sincerely for your trust and confidence in fg66. We are committed to ensuring that your personal information is always handled with the highest level of security and care.